Return window
You can request a return within 14 days of receiving your order. Tell us before the window closes and we will guide you through every step, even if the pickup happens later.
What we can accept
Items come back unused and complete: original packaging, tags still attached, every accessory and free gift included. Keep the invoice or note the order number on the parcel so we can match it to you.
What we cannot accept
- items damaged or worn after delivery
- personalised and made-to-order items
- products sealed for hygiene once the seal is broken
- gift cards and digital items
How to start a return
Contact us with your order number and a line about the reason — plus a photo if something arrived damaged.
We reply with the return address and arrange a pickup or a drop-off, whichever suits you.
Who pays the return shipping
Return shipping is on us whenever the item arrived damaged, faulty or different from what you ordered. For a change of mind the carrier fee is deducted from the refund.
Refunds
Once the item reaches us and passes a quick check, we refund the original payment method within 5 to 10 business days. How fast the amount appears on your statement is then up to your bank.
Cash-on-delivery orders are refunded by bank transfer to an account in the buyer's name.
Exchanges
Need another size or colour instead? Ask for an exchange rather than a refund and we reserve the replacement for you, then ship it as soon as the returned item is on its way back.
Damaged or incorrect items
Tell us within 48 hours of delivery and send a photo of the item and the parcel. We replace it or refund you in full, shipping included — no return fee, ever.
